How to choose online backup company

Backupreview has some good tips about which online backup company to use.

Based on their own reviews & tips and current news, on a monthly basis Backupreview lists:-

Top 25 Online Backup Rankings

MozyPro - trouble restoring data

At 8.05am Sunday 29 March 2009 I tried to restore 2 photo files (as a test) of MozyPro.

The error ConnectionError3 told me the backup restore had failed...

Code: ConnectionError3

The Internet connection to BDS servers failed.
Troubleshooting connection errors includes ensuring that there is sufficient bandwidth and hardware resources (CPU, RAM, hard drive I/O) available to the MozyPro client. In addition, verify that no other applications are causing high latency on your Internet connection.
In some cases there may be a temporary communication problem between your computer, the Internet, and the BDS servers. As soon as the connection is available again, your backups will resume automatically.

In the case of multiple occurrences of ConnectionError3, check the MozyPro history for subsequent ServerError6 messages.
To view the history:
For Windows: Double-click the MozyPro icon in the system tray, then click the History button.

I tried again and got and same error several times. Then another error AccountError4:

Code: AccountError4

MozyPro does not recognize your computer, so it is not performing backups.
To resolve the issue:
Please send the following information to support@mozypro.com:

• Operating system you are using (such as Mac OS X Tiger, Windows XP).
• Version of MozyPro you are using. To identify the version you are using:
  • For Windows, right-click the MozyPro icon in the menu bar, then click About.
  • For Mac, click the MozyPro icon in the menu bar, then click About Megapixels Ltd.
• Firewall software you use on your computer and router.
• Anti-virus or anti-spyware software you currently have enabled on your computer.
• The error code (AccountError4).

I spoke to Steve Phillips at Mozypro support. Very helpful.

Chris,

Thank you for contacting us today, this is just a summary of our conversation. You had stated you were getting errors while doing a client restore. I had you set up a web restore and it worked fine, I also had you reinstall the newest Mozy client. First thing tomorrow Ill check your manifest and see if there is anything wrong on our end.

Thank you for contacting Mozy support. If you have any further questions please feel free to respond to this email and it will come directly back to me.

Take Care
Steve Phillips
Mozy Technical Support Rep.
Mozy Inc., an EMC Company
Please let us know what you thought of the support received from me today at http://mozy.com/feedback/stevep

Ticket Details
Case ID: EQE-571237
Status: Closed

I rebooted by Dell Inspiron 1525 running Vista. This solved the client restore problem above. The web restore worked first time BUT you must save the download to the right folder in your PC. The 'client' restore automatically is saved to SAME folder on your PC (existing file is given new name) which is much easier to manage if you have many files to restore.